Careers in the government & community safety industry
Home
About
Careers Directory
Career Videos
Career Resources
Career News
Career Case Studies

Career Search

My Downloads

More Resources

Subscribe to Us
You are here: Home arrow Careers Directory arrow Local Governmentarrow Corporate Servicesarrow IT Support Officer

IT Support Officer

IT support officers monitor and maintain the computer systems and networks of an organisation. They install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

  

What you would do:

  • install and configure computer systems
  • monitor and maintain computer systems and networks
  • talk staff/clients through a series of actions - either face-to-face or over the telephone
  • troubleshoot system and network problems and diagnose and solve hardware/software faults
  • find solutions to problems, be it through creating a desktop short cut or fixing a major fault on the operating system
  • replace parts
  • provide support documentation, including procedural documentation
  • follow diagrams and written instructions to repair a fault or set up a system
  • run network applications to support system and users
  • support new applications
  • set up new users
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage several open cases at one time
  • rapidly establish a good working relationship with strangers in their premises to make necessary repairs (contract businesses)
  • test/evaluate new technology
  • conduct electrical safety checks on computer equipment

You need to be:

  • able to think logically 
  • knowledgeable of how software and operating systems work
  • an excellent listener with questioning skills to interact confidently with clients to establish what the problem is and explain the solution
  • focused on customer needs
  • patient
  • of technical orientation and interest
  • attentive to detail

You will require:

  • Certificate IV in Information Technology
  • Drivers Licence

Improve your chances by:

  • taking IT Studies, English, maths, or business studies subjects

  • having good typing skills

What you will earn:

Salaries generally range between $36,000 and 48,000 depending on experience.

Long term possibilities:

  • Systems Programmer
  • IT Support Manager

Watch a video about an IT Support Trainee.

[ Back ]